RESUMEN
During a health crisis and a pandemic, information technology, analytics, and clinical engineering departments within an acute-care hospital setting play a significant role in the delivery of healthcare services. Electronic health record systems have become equally as important as the technology infrastructure that underpins them and the healthcare service itself. Both healthcare workers and patients require network access for effective communications, both within the hospital and beyond. Collaboration tools within and across departments at all levels have become essential for business continuity and clinical care. During the COVID-19 crisis, the virtual workspace became the "new normal” for healthcare workers, and virtual care through telehealth platforms, for patients and caregivers, enabled a quality of care to be maintained while still protecting both patients and healthcare workers throughout the infectious pandemic surge. Providing such services required agile project planning, along with a collaborative team effort, to quickly and effectively respond to expanded patient capacity within SBH. This chapter documents how the IT department at SBH Health System was able to successfully adapt to the demanding requirements of the initial COVID-19 surge in New York City, and it further highlights the key lessons learned to help recognize the tools needed to assist enhanced clinical innovations during a health crisis, especially an infectious pandemic. © SBH Health System 2022.